The Processes column in a SIPOC diagram includes all of the major processes that exist within the overall process that is being mapped.
Here are some Processes column examples –
- Check in a passenger at the airport
- Run a report query to create a dataset
- Process a customer complaint at a call center
- Disposition a quantity of defective inventory
When completing the Processes column it’s best to note the starting and ending processes first, to provide a clear scope for the SIPOC exercise.